Important Message to ONB Customers, Friends and Colleagues:
Obviously, many of our daily lives are changing dramatically, sometimes by the hour. Like many businesses, it is no longer business as usual at ONB. We have all been getting multiple correspondence from lots of places outlining their response to the Coronavirus Pandemic. Please know that ONB and the banking industry is prepared to handle what lays before us. We are all monitoring current events and please refer to the CDC and local government websites for up to date information.
Like many others, we have stepped up our game with cleaning our facilities and implementing social distancing practices. We all have a new appreciation for washing our hands better and just being cognizant of how germs can be transmitted to others.
There are things you can do to help:
- Full utilization of ONB’s online banking platforms including mobile banking, mobile deposit, and Internet Banking.
- Don’t forget the ATMs we have at each location, as well us using the night deposit drop.
- Using direct deposit and ACH to make sure your paycheck and other deposits remain secure and uninterrupted.
- Businesses can use the ACH system to make payments.
- Limiting or eliminating your visits to our lobbies until this resolves itself. We fully expect many banking offices to be going to drive through traffic only.
- Using other forms of payment besides cash, such as your debit card, credit card, automatic payments, and/or ONB’s bill pay services.
If you need any help getting set up with any of these services, please contact us to get things set up. Also, please reach out to us if you are experiencing an interruption in your income as a result of COVID-19 and need assistance. We will strive to work with you on your personal situation.
The ONB team is working to stay abreast of the situation. We pride ourselves on being a locally owned and managed bank. Our shareholders are your neighbors and colleagues. Rest assured we will be taking a long term approach to working with all of our customers as we work through these turbulent times.
We live in the greatest country in the world and this too shall pass. Stay healthy and contact us if you have any questions. Thank you for your continued support of ONB Bank.
Rochester Main Office 507-280-0621
Rochester Elton Hills Office 507-280-0028
Stewartville Office 507-504-1060
We have upgraded to a new debit card provider in order to offer you additional benefits and security features!
You will continue to use your existing card, no new card is needed! You will receive a new card when your existing card expires.
During the switch to our new service provider, you may experience minor issues using your debit card. If you experience any difficulties using your card and PIN, choose the “credit” option, and if prompted, sign for your purchase.
You now have access to some new security features including:
•Text or phone call alerts if suspicious activity is suspected on your debit card. Add these numbers to your contacts now so you know to answer them, if they contact you:
Text message: 72718
Phone call: 855-219-5399
•ONB CardHUB – A free mobile app that helps protect you from fraud by sending alerts when your card is used so you can quickly detect unauthorized activity.
◦You choose which alerts to receive and when, for example:
◾Purchases exceeding thresholds you set.
◾Purchases made via the internet or over the phone.
◾Suspicious or high-risk purchases.
◦Also, with ONB CardHUB you can:
◦Turn your debit card on or off.
◦Send money to virtually anyone.
◦Submit travel notices.
◦Check your account balance without logging in with the Quick Balance feature.
◦Find nearby ATMs.
◦Log in with just your fingerprint.
The ONB CardHUB will be available through the App Store or Google Play and is separate app from the ONB Mobile App. The ONB CardHUB will be available March 2020.
ONB Bank is still a part of the MoneyPass® network of ATMs that allow you surcharge-free access to your funds. With more than 32,000 ATMs nationwide, MoneyPass® is one of the largest surcharge-free networks in the nation. Find the ATM nearest you at https://www.moneypass.com/atm-locator.html or download the app at in the App Store or Google Play.
If you have any questions, please stop in, call us or go to bankonONB.com.
Rochester Main 507-280-0621
Rochester Elton Hills 507-280-0028